Support Zebra Faq
We’re U.S. Based and Western Educated
After filling out the initial question and answer form, we’ll call you to determine how to best fulfill your needs.
What if I’m not satisfied?
Support Zebra strives to make sure that each and every client is satisfied with every aspect of our service. If, for any reason, you are not happy, we encourage you to contact your dedicated account manager directly – he/she will then work with our team to best resolve your issue. If your issue still remains, all clients are given the personal cell phone of Support Zebra’s CEO (Nathan Yap) to contact directly. That’s it! No complicated forms, ticketing systems, or layers of customer service agents to get through!
How do I assign work/tasks to my staff?
There are severals ways you can do so. You can contact them directly by phone, email, or through our dedicated project management software that we provide for each client as part of our service offering.
Are they any long term contracts?
We don’t believe in long-term contracts and everything is on a month to month basis. Support Zebra wants you stay with us because you WANT to, not because you have to.
Who manages the staff?
Support Zebra handles all management aspects of the staff. We provide the office space, computers, and phone systems. In addition, we provide continous training and management for your staff as well as team building and personal growth activities to keep your staff engaged, energized and happy. Lastly, we provide unpararllel benefits for your staff.
What is the office setup like?
Connectivity and reliability is our primary concern. Our computers are equipped with the latest Intel Duo Core processors with UPS systems for power outages. In addition, our office has a primary internet service provider with two dedicated backup providers, and power generator for any electrical outages that may occur.